Northwick Office Solutions values very highly, the strong relationships it has with its customers.
The data we collect is handled sensitively, securely and with proper regard to privacy.
This privacy policy applies to the collection, storage and use by us of personal information we collect about you whether through the website or otherwise and has been developed in line with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Amendment Act) and the Privacy Regulation 2013
We reserve the right, at our discretion, to make changes to this Privacy Policy at any time. Please check this Privacy Policy regularly for any changes. Your continued use of our services following any such amendment is confirmation of your acceptance of the changes.
Collection of your personal information
We collect personal information in order to carry out our functions as a retailer and to also better understand our customers.
We collect personal information about you in a number of ways including when you contact us via phone, email or fax; when you place an order or make a purchase with us in store or on line.
We may collect information that personally identifies you such as your name, contact details, email address and other transactional information. You may choose to withhold any requested information, however, this may mean we are unable to provide the service you require.
We may also collect information that does not personally identify you, but which assists us to improve the products and services we offer. By visiting our website, even if you do not register or shop on our website, you agree that we may collect, and our authorised service providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain name types like .com.au and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website,
Use and disclosure of your personal information
We do not pass on any information to third party database companies. Any information is used only to provide the service you requested and to contact you from time to time by email to inform you about our latest products and offers and send you our latest pricelists.
Northwick will not otherwise disclose or permit the use of any of your personal information without your prior consent unless required to do so by law.
Payment Details:
We do not store any credit card details on our website or emails or as hard copies. Payment of account by credit card can be done with the knowledge that we destroy this information after every transaction.
Storage of your personal information:
We will take all reasonable steps to ensure the security and privacy of all your personal information and data collected from and about you. All information shared with an external service provider will be used and kept secure in accordance with the terms of this Privacy Policy
Access to your personal information:
We will reasonably attempt to ensure that the personal information that we hold about you is accurate and up to date at all times. If your details have changed please inform us of the correct information, so that we may update our records. If you need to advise us of any changes to your details, please email sales@northwick.com.au. You may contact us at any time to access, amend or request the deletion of personal information we hold about you. We will give you access to, amend or delete your records as requested within a reasonable period of time following your request. If applicable, any legal requirement on us to maintain certain records of your personal information will prevail over any of your requests.